Privacy Policy

Effective Date:  May 26, 2025

J&A Auto Collision Center (collectively “J&A Auto Collision” or “we”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us online or in person. We comply with all applicable federal and Washington state privacy laws.

1. Information We Collect

We may collect both personal and non-personal information when you:

  • Schedule an appointment or request a service
  • Submit information via our online forms or contact us directly
  • Visit or interact with our website

Personal information may include:

  • Full name
  • Phone number and email address
  • Vehicle information (make, model, year, condition)
  • Insurance provider details
  • Preferred appointment time slots

Non-personal information may include:

  • IP address
  • Device type and browser
  • Referring URLs
  • Website interaction behavior and traffic data

2. Use of Information

The information we collect is used to:

  • Schedule consultations and repair services
  • Coordinate with your insurance provider
  • Respond to inquiries and provide customer service
  • Improve website functionality and user experience
  • Maintain internal records and fulfill legal obligations

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

  • Insurance providers for claims coordination
  • Trusted third-party service providers who support our operations (e.g., web hosting, email communications)
  • Law enforcement or regulatory bodies, when required by law

All vendors and partners are required to maintain the confidentiality of your information and comply with data protection standards.

4. Data Security

We use reasonable physical, electronic, and administrative safeguards to protect the data we collect. While no method of transmission over the Internet is 100% secure, we continuously strive to protect your personal information from unauthorized access or disclosure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. We specifically use Google Analytics to gather insights into site usage and performance. These tools collect information anonymously, helping us understand how visitors interact with our website.

You can manage cookie preferences through your browser settings. Disabling cookies may limit the functionality of certain parts of our website.

6. Third-Party Links

Our site may contain links to other websites not operated by J&A Auto Collision. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any websites you visit outside of our domain.

7. Children’s Privacy

J&A Auto Collision does not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that personal data has been inadvertently collected from a minor, we will promptly delete the information. Our services and website are intended only for users who are 18 years or older.

8. Your Rights and Choices

You may request to:

  • Access or review personal information we hold about you
  • Update or correct your information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of non-essential communications

To exercise your rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and are effective as of the stated date. We encourage you to check this policy regularly to stay informed of any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

J&A Auto Collision Center
1400 132nd Ave NE
Bellevue, WA  98005
info@jaautocollision.com
(425) 728-9794